Evening & Bridesmaid Dresses

Shipping & Returns

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A flat rate charge of 9.50 will be added for delivery within the United Kingdom.
For all other destinations there will be a minimum charge of 19.50 plus the additional charges we incur to ship the goods to those destinations which we will confirm with you for your acceptance.


Before returning any dress purchased from our web site you must first contact one of our sales staff and obtain a returns number. Under no circumstances can we accept returned dresses without you obtaining this number. Click on "contact us" to obtain contact information.

You must return the dress in original condition (clean, unworn and without stretched seams) with tags, hangers, etc., postmarked within seven days of receipt of the dress. There are no exceptions to this policy. We will refund the price of the dress but not shipping charges and the customer is responsible for the cost of sending the item(s) back. A late return or a return without hangers, tags, etc., if accepted, is subject to a 30.00 per item restocking fee. Accepting a late return is at the sole discretion of eveningdresses.co.uk and all decisions are final. In addition, late returns RECEIVE WEBSITE CREDIT ONLY. Returns attempted without a returns number are refused and shipped back to the customer. Dresses that are returned in obvious worn condition will be returned to customer. NO RETURNS ACCEPTED AFTER 14 DAYS FROM RECEIPT. If you need to exchange a dress for a different size you must request it within 5 days of receipt of the dress. You must pay to send the dress back to us but we will send the second dress back to you at our expense utilizing the standard shipping method. If the customer returns the second dress for a refund after an exchange, the customer will be billed shipping charges for both dresses at the rate of 8.00 per exchange as well as incurring a 30.00 restocking charge. No returns or refunds are permitted after the second exchange. Any conflict between the terms contained in invoices accompanying the dress or dress tags and this webpage shall be controlled by the language contained on this page. Items purchased from our Special Offers or Clearance section are not refundable or returnable. They may be exchanged if sizes are available. If you have any other questions feel free to e-mail or call us. Click on "contact us" for contact information.

Damaged Merchandise

We recommend you inspect your package for damage before accepting it. If your garment appears to have suffered shipping damage do not accept the package. If you have already received the package, keep the original shipping carton, promptly contact our company to report the damage and request a Returns Number to return the merchandise. E-mail or call us if you have any questions. Click on "contact us" for contact information.

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